Booking Your Stork:

How do I order a stork yard sign?

​Yard signs can be ordered directly on our website using the Reserve Stork link. You can also call or text us at 704-286-9598 or email us at info@charlottestorkco.com.  

 

How far in advance can I order a stork yard sign?

We recommend booking as early as possible, especially for weekends, holidays, and popular designs. Our inventory changes frequently, and availability is shown directly on each product listing. If a stork is unavailable for your desired date, pre-order options may be available.

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Can I reserve a stork before my baby arrives?

Absolutely! We know babies don't always arrive on schedule.

You can reserve your stork based on your expected due date, and we'll finalize the baby's details once he or she arrives. Reservations are subject to availability and require a prepaid invoice.

 

What if I don't know the baby's name yet?

No problem! You can still reserve your stork before birth. Personalization details can be finalized once your baby arrives.

 

Rental Details:​

How long can I rent a stork?

We currently offer:

• 3-day rentals

• 7-day rentals

The rental length available may depend on your location and stork availability.

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When will my stork be delivered?

We deliver seven days a week. Delivery is generally scheduled within 24–48 hours of receiving your order, depending on availability and your requested date.

After placing your order online, we'll contact you by phone or text to confirm delivery details.​

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Does someone need to be at home when the stork arrives?

There is no need for someone to be home when your stork yard sign is delivered or picked up. We will send a text message to the primary contact person to confirm delivery of the stork. 

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Where will you place the sign in the yard?

We use our best judgement when placing the signs. We choose the best location possible for visibility, as well as for photos. Sometimes there are issues (sprinkler systems, trees, landscaping) that will dictate placement. If there is a specific location you would like to have the sign placed, please let us know when you order and we will do our very best to place it there. 
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What if the customer does not have grass.. what are my options? 

You're in luck because our storks can be placed into a base. So no grass, no problems, we got you covered! We can stand the stork outside of a business or even an apartment door! On the shop page, make sure you select the stork with the base! The base is also a good option for those who want to celebrate their little one but may want a more private celebration. We can setup the stork on a back porch or deck instead! ​

Delivery & Service Area:

​Is there a delivery fee?

Delivery fees are based on your location and distance from our service area. The exact delivery fee will be automatically calculated and displayed at checkout before you complete your order.

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We currently serve Charlotte and surrounding areas, including: Matthews, Mint Hill, Waxhaw, Fort Mill, Indian Land, Huntersville, Mooresville, Concord, Kannapolis, Gastonia, Belmont and Rock Hill! 

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Cancellations & Policies: 

Can I move my sign or add things to it like balloons?

Please do not move or move the signs or stork! If you need the stork or signs to be removed, please call us at 704-286-9598 and arrangements will be made to get the sign taken care of as soon as possible. Use caution with any lawn maintenance as any contact with the sign could cause damage. Please avoid activities near the sign during the rental period.

 

Do not attach anything to the sign, including balloons. In the event a balloon would pop while attached to the sign, the latex may melt to the sign in sunny conditions causing permanent damage. If you notice any damage to the sign, please notify us at 704-286-9598 immediately.

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The signs are not designed for climbing children and we are not responsible or liable for any injury involving the sign while on the renter’s property.  Upon ordering a lawn sign rental from Charlotte Stork Company the homeowner accepts responsibility for the sign while on renter’s property.

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What is your refund policy?

We are unable to refund if…

• You make an error on your order, we can normally replace your order at a discount. Please contact us as soon as possible, and we can correct the errors (info@charlottestorkco.com or text 704-286-9598). 

• We are unable to get into a gated community because we were not given a gate code or it doesn’t work.

• The security guard at a gated community refuses to allow us entry. Please note: We stay very busy and we can’t wait at a gate for more than 10 minutes while the guard attempts to contact the homeowner to grant access. It is important that you make arrangements with the guard to give us access prior to the moment of delivery.

• The homeowner or recipient does not allow us to set up the sign or calls us to request that we pick up the sign prior to the end of the rental period.

• If a dog or other animal is threatening or refuses to allow us onto the property.

• We are unable to deliver due to the property, i.e, not enough dirt to stake our stork or signs. 

• Once any personalized sign has been created.

• If you choose to end the rental early before the 7-day or 3-day periods are met for whatever reason, there will not be any refunds. 

• If there is another stork ordered through a different company that has been delivered besides Charlotte Stork, please be aware that it does not constitute a refund. 

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